Refunds:

  • SunlightHost provides a Seven (7) day money- back guarantee for Web hosting and Managed wordpress hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within seven (7) days of signing up for the Services , you will be given a full refund of the amount paid for hosting.
  • User can request to refund via Ticket within next 7days of signing up for the Services and After 7 days any refund request will not allowed.
  • This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional licenses or domain name registration/renewals/transfers. 
  • Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
  • All refunds shall be made in the same mode that the original payment was made and not on an alternative account/mode and can expect the amount to be credited to your account within 5 to 7 business days.
  • In case of a failed payment transaction, where the amount has been deducted from your account but not credited in ours, SunlightHost shall make a full refund within 5 to 7 working days. Customers will have to intimate about the transaction ID to initiate the refund process.

 

Non-refundable Products and Services:

Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on all services, or additional products or services such as Domain Registrations, Domain Renewals, Domain Transfers, and/or any other web design services of the Company.

 

Cancellation Process:

You may terminate or cancel the Services from the client area. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. If you request to suspend or cancel your customer account, your access to the client area will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term.

 

Termination Process:

If any user has not to pay the invoice for the hosting service within the due date, then the service will be terminated (delete) from our side. After terminating the service we can’t recover data from the account.